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Posted : Friday, January 05, 2024 03:53 PM
The Center for Information Technology (CIT) at Oberlin College invites applications for the position of Business Analyst.
This is a full-time, 12-month continuing Administrative and Professional (A&PS) staff position, reporting to the Director of Enterprise Applications.
Responsibilities The Business Analyst is a member of the Enterprise Applications team that is made up of Application Developers and Business Analysts.
This team partners with administrative offices across campus to improve business processes, cross departmental communication, customer service and data driven decision making with enterprise applications.
The business analysts provide planning & analysis, operational support, consulting, and life cycle management.
Essential Job Functions Planning & Analysis Consult with the current and potential campus partners to review current or new business processes to determine how our enterprise applications can support and improve these processes.
Perform research, analyze technology, consult vendors & other higher ed institutions, and apply best practices to design technical solutions.
Evaluate potential risks to the service and applications, develop mitigation plans and recommendations, facilitate decisions.
Operational Support Respond to and resolve incidents reported by end users regarding our Enterprise Applications utilizing critical thinking skills.
Provide monitoring and management of our Enterprise Applications and manage issues and communications where appropriate.
Create and maintain documentation related to services, solutions, and interfaces.
Provide training, documentation, and communication for major projects or releases.
Consulting Provide consulting to end users on best practices.
Studies and develops a comprehensive understanding of a subset of our enterprise applications.
Engage with campus partners to determine if the given enterprise software is a candidate for the proposed solution keeping in mind the option of other platforms that may reduce long term costs and duplication.
Lifecycle Management Plan, review, coordinate, and manage annual and/or more frequent upgrades and maintenance projects for a subset of enterprise applications and communicate with and support campus partners during this time.
Engage regularly with vendors to align to their release and product roadmaps and manage the vendor relationship to ensure continuous support is maintained.
Validate, test and implement new products/applications, modules/features within an application, application releases and services.
Serve as the central point for review and recommendation of support contract renewals.
Marginal Job Functions Required Qualifications Bachelor’s degree in computer science, information technology or comparable discipline plus four years of relevant experience analyzing business processes and data or equivalent combination of experience, certification, and education.
Desired Qualifications Prior experience in higher education environment 3 or more years of technical expertise with Ellucian Banner, OnBase, Anthology Reach or similar enterprise application.
Continuous learning mindset to stay up to date with new technology.
Business acumen coupled with technical knowledge.
Demonstrated team-oriented work style, flexibility, and a strong service orientation.
Must be able to work independently and proactively.
Ability to lead and work in a team environment and collaborate with other departments and external vendors.
Demonstrated understanding of client relationship management, process mapping and improvement, project management, and production support Excellent organizational, analytical, and independent problem-solving skills.
Ability to manage competing projects and deadlines through effective task management and appropriate prioritization.
Demonstrated excellent verbal and written communication skills.
Demonstrated presentation skills to both small and large audiences.
Must possess an aptitude for patience, professionalism, tactfulness and empathy.
Must be enthusiastic and committed to helping others and exhibit the ability to quickly assess the specific needs of the customer to determine an appropriate course of action.
Compensation Salary will be commensurate with qualifications and experience and includes an excellent benefits package.
Special Instructions to Applicants All application materials must be submitted electronically through Oberlin College and Conservatory’s online application process at: Documents Needed to Apply Required Documents Optional Documents Cover Letter Resume List of References
This is a full-time, 12-month continuing Administrative and Professional (A&PS) staff position, reporting to the Director of Enterprise Applications.
Responsibilities The Business Analyst is a member of the Enterprise Applications team that is made up of Application Developers and Business Analysts.
This team partners with administrative offices across campus to improve business processes, cross departmental communication, customer service and data driven decision making with enterprise applications.
The business analysts provide planning & analysis, operational support, consulting, and life cycle management.
Essential Job Functions Planning & Analysis Consult with the current and potential campus partners to review current or new business processes to determine how our enterprise applications can support and improve these processes.
Perform research, analyze technology, consult vendors & other higher ed institutions, and apply best practices to design technical solutions.
Evaluate potential risks to the service and applications, develop mitigation plans and recommendations, facilitate decisions.
Operational Support Respond to and resolve incidents reported by end users regarding our Enterprise Applications utilizing critical thinking skills.
Provide monitoring and management of our Enterprise Applications and manage issues and communications where appropriate.
Create and maintain documentation related to services, solutions, and interfaces.
Provide training, documentation, and communication for major projects or releases.
Consulting Provide consulting to end users on best practices.
Studies and develops a comprehensive understanding of a subset of our enterprise applications.
Engage with campus partners to determine if the given enterprise software is a candidate for the proposed solution keeping in mind the option of other platforms that may reduce long term costs and duplication.
Lifecycle Management Plan, review, coordinate, and manage annual and/or more frequent upgrades and maintenance projects for a subset of enterprise applications and communicate with and support campus partners during this time.
Engage regularly with vendors to align to their release and product roadmaps and manage the vendor relationship to ensure continuous support is maintained.
Validate, test and implement new products/applications, modules/features within an application, application releases and services.
Serve as the central point for review and recommendation of support contract renewals.
Marginal Job Functions Required Qualifications Bachelor’s degree in computer science, information technology or comparable discipline plus four years of relevant experience analyzing business processes and data or equivalent combination of experience, certification, and education.
Desired Qualifications Prior experience in higher education environment 3 or more years of technical expertise with Ellucian Banner, OnBase, Anthology Reach or similar enterprise application.
Continuous learning mindset to stay up to date with new technology.
Business acumen coupled with technical knowledge.
Demonstrated team-oriented work style, flexibility, and a strong service orientation.
Must be able to work independently and proactively.
Ability to lead and work in a team environment and collaborate with other departments and external vendors.
Demonstrated understanding of client relationship management, process mapping and improvement, project management, and production support Excellent organizational, analytical, and independent problem-solving skills.
Ability to manage competing projects and deadlines through effective task management and appropriate prioritization.
Demonstrated excellent verbal and written communication skills.
Demonstrated presentation skills to both small and large audiences.
Must possess an aptitude for patience, professionalism, tactfulness and empathy.
Must be enthusiastic and committed to helping others and exhibit the ability to quickly assess the specific needs of the customer to determine an appropriate course of action.
Compensation Salary will be commensurate with qualifications and experience and includes an excellent benefits package.
Special Instructions to Applicants All application materials must be submitted electronically through Oberlin College and Conservatory’s online application process at: Documents Needed to Apply Required Documents Optional Documents Cover Letter Resume List of References
• Phone : NA
• Location : Oberlin, OH
• Post ID: 9083916031
