Summary/Objective
The Assistant General Manager models servant leadership while delivering exceptional results through others.
They provide an engaging environment for restaurant teams and the guest; while focusing on delivering operational excellence.
Wendys Assistant Managers invest their time in developing servant leaders, creating memorable experiences and administrative activities.
Essential Functions
Develop Servant Leaders-Puts your people and restaurant first-not yourself
Create Memorable Experiences-Creates a service experience so good the guest cant wait to come back to Wendys
Administration-Maintains the balance between providing a high quality employee and guest experience, and achieving financial goals
Responsibilities
Welcomes new team members and provides them with the training needed to do their job
Leads inspiring team huddles that motivate and inform the team
Ensures team members receive ongoing training and coaching
Builds the capability of the shift supervisors and prepares them for their next level
Consistently thanks the team and celebrates success
Actively coaches brand service behaviors-train, observe, provide feedback and celebrate
Monitors Speed of Service to ensure delivery of guest expectations
Ensures the restaurant is welcoming and clean
Ensures product quality and operations standards are consistently delivered
Partners with the Restaurant General Manager and team to create action plans to improve guest metrics
Reviews sales and scheduling to ensure Quality, Service and Cleanliness (QSC) will be met
Ensures accuracy of daily numbers, cash handling and HACCP Logs
Reviews inventory efficiencies to create product orders
Evaluates and implements cost controls
Monitors people charts and production planning and makes necessary adjustments
Creates and monitors schedule and manages new team members on-boarding process
Implements action plans to address employee needs and Operational Assessments
Required Education and Experience
Must have a high school diploma or equivalent
Minimum of 1-2 years supervisory experience
Additional Eligibility Qualifications
Excellent guest service skills required
Ability to work in a fast paced environment
Ability to communicate effectively with guests and team members
Ability to resolve issues in compliance with Wendys standards
Ability to keep employees motivates, resolve conflicts and make hard decisions
Available to work all shifts; open, close, weekends and holidays
Must be 18 years of age or older
Physical Demands
Must be able to lift up to 50 pounds of force frequently to move objects
Ability to carry products/boxes and miscellaneous weighing no more than 50 pounds
Consistently handles product preparation
Ability to kneel to utilize proper lifting procedures and to open safe
Consistently lifts for product preparation, stocking and inventory.
EEOC
Qualified applicants will receive consideration without regarding to age, race, color, religion, sex, sexual orientation, disability, or national origin.
All resumes are held in confidence.
Must be eligible to work in this country and pass a background investigation.
Brand: Wendy's
Address: 604 North Leavitt Rd.
Amherst, OH - 44001
Property Description: 661-AMHERST-Amherst,OH
Property Number: W661
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