*The Counseling Center of Wayne and Holmes Counties* is seeking a full time Crisis Support Specialist to support our dedicated Crisis Response Team!
*Duties*:
* Answers incoming calls promptly
* Offers supportive reassurance while collecting information related to caller's needs, status, and situation
* Provides supportive and calming initial intervention while gathering information, including supportive listening and following procedural guidelines for accessing On-Call Emergency Services clinical staff
* Provides phone outreach to individuals identified by clinical staff that would benefit from such support
* Completes appropriate documentation of interventions
* General clerical and office duties as needed and required of the position
* Attends required trainings and keeps up to date on all program staff meetings and supervisory sessions
*Education and Qualifications:*
* High school diploma or equivalent
* Ability to relate effectively, over the telephone, to individuals from varied backgrounds, including emotionally disturbed and agitated individuals
* Ability to remain calm in difficult circumstances and to encourage calmness in others
* Ability to assess alternatives and make quick judgments
* Ability to communicate effectively in oral and written form
* Ability to handle pressure of competing priorities
* Ability to work alone for extended periods of time
* A commitment to quality care including timely and accurate documentation
* Ability to deal appropriately with sensitive issues
* Basic keyboarding skills, adequate to complete necessary patient records and maintain necessary documentation.
* A valid driver’s license, a satisfactory driving record, evidence of personal automobile insurance, and of insurability by the organization’s automobile liability insurance carrier; or, in the absence of such documentation, the ability to complete the essential functions of the position within whatever driving and travel restrictions may be imposed by the Center.
*Full-Time (30+ hours/week) Benefits:*
* 24 days PTO (paid time off) per year
* 7 Paid Holidays
* Health insurance + HSA
* Excellent 403(b) retirement plan - 6.
5% Employer contribution after 1 year
* Company paid Life insurance & Long Term Disability
* Continuing education opportunities and professional development stipend
* Employee Assistance Program available; six free counseling sessions a year
The Counseling Center is headquartered in Wooster, a college town located in scenic rural Northeastern Ohio near Akron, Canton, Cleveland, and Mansfield.
*The Counseling Center is a tobacco free organization, a drug-free workplace (including medical marijuana) and an equal opportunity employer.
*
Job Type: Full-time
Pay: $15.
00 - $20.
00 per hour
Expected hours: 40 per week
Benefits:
* 401(k)
* Dental insurance
* Employee assistance program
* Flexible schedule
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Professional development assistance
* Referral program
* Retirement plan
* Vision insurance
Medical specialties:
* Addiction Medicine
* Psychiatry
* Public Health
Patient demographics:
* Adolescents
* Adults
* Children
* Older adults
Schedule:
* 8 hour shift
* Night shift
Education:
* High school or equivalent (Preferred)
Work Location: In person
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